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TeamDynamix
TeamDynamix
Articles (14)
Pinned Article
TDNext vs Client Portal
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TeamDynamix Training
TeamDynamix (TDX) is MassArt's Service Management System. Links to training from TDX can be found here.
1. How to log into the Technician View in TDX
2. How do I get started with TeamDynamix
3. How to create an Incident in TDX
4. How to Fill out Form Fields
5. Communicating with the Requestor
6. How to use Statuses
When and how to use Statuses in Tickets.
9. How to create ticket templates
This is a step by step on how to make a ticket template in TeamDynamix
Using Warning and other boxes in TDX
How to create a new ticket template
KB- Add an image to knowledge article
KB- Creating a knowledge base article
How to add alert/color boxes to TDX
How to add colorful alerts and boxes to TDX articles and services
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