Facilities

The Facilities Department's daily mission is to provide a safe, clean, productive and well-maintained physical environment for MassArt’s community by planning and delivering professional services that are responsive and supportive of our academic excellence, now and into the future.

ANY RESIDENCE HALL WORK ORDERS should be requested https://servicehub.massart.edu/TDClient/173/Por...

Categories (12)

Carpentry

Includes service requests for any associated carpentry issues on campus.

Facilities union trades employees shift ends at 3-330 pm daily (Mon - Fri) except for Summer Hours (leave at Noon on Fridays), if this is an urgent need please call the Facilities Office at 617-879-7950 which closes at 4:30 pm (Mon - Fri) except for Summer Hours, otherwise complete the work order request, thank you.
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Custodial Services

Service and issue requests for any associated Housekeeping/Custodial issues on campus.
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Electrical

Includes services involving installation or repair of electrical outlets, lights and equipment.

Facilities union trades employees shift ends at 3-330 pm daily (Mon - Fri) except for Summer Hours (leave at Noon on Fridays), if this is an urgent need please call the Facilities Office at 617-879-7950 which closes at 4:30 pm (Mon - Fri) except for Summer Hours, otherwise complete the work order request, thank you.
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Environmental Health and Safety

Use this category for fire alarms, pest control, hazardous waster, elevator issues and no emergent alarms.
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General Maintenance

Requests for replacement of window blinds/shades as well as furniture moves.

Facilities union trades employees shift ends at 3-330 pm daily (Mon - Fri) except for Summer Hours (leave at Noon on Fridays), if this is an urgent need please call the Facilities Office at 617-879-7950 which closes at 4:30 pm (Mon - Fri) except for Summer Hours, otherwise complete the work order request, thank you.
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Grounds

Requests or notification to Facilities of a need on our grounds, walkways, etc.
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Heating & Cooling

Service requests for any associated with Heating and Cooling issues on campus.

Facilities union trades employees shift ends at 3-330 pm daily (Mon - Fri) except for Summer Hours (leave at Noon on Fridays), if this is an urgent need please call the Facilities Office at 617-879-7950 which closes at 4:30 pm (Mon - Fri) except for Summer Hours, otherwise complete the work order request, thank you.
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Locksmith

Services for lost keys, re-keying locks, new keys.

Facilities union trades employees shift ends at 3-330 pm daily (Mon - Fri) except for Summer Hours (leave at Noon on Fridays), if this is an urgent need please call the Facilities Office at 617-879-7950 which closes at 4:30 pm (Mon - Fri) except for Summer Hours, otherwise complete the work order request, thank you.
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Painting

Includes service requests for any associated painting requests and signage on campus.

Facilities union trades employees shift ends at 3-330 pm daily (Mon - Fri) except for Summer Hours (leave at Noon on Fridays), if this is an urgent need please call the Facilities Office at 617-879-7950 which closes at 4:30 pm (Mon - Fri) except for Summer Hours, otherwise complete the work order request, thank you.
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Plumbing

Includes services involving regular maintenance or repair of toilets, sinks, drains and water fountains and water filling stations.

Facilities union trades employees shift ends at 3-330 pm daily (Mon - Fri) except for Summer Hours (leave at Noon on Fridays), if this is an urgent need please call the Facilities Office at 617-879-7950 which closes at 4:30 pm (Mon - Fri) except for Summer Hours, otherwise complete the work order request, thank you.
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Event Support

To request a set-up/breakdown of an event, as well as Maintainer or Trades coverage for an event.
Facilities requires maintainers to be scheduled an additonal hour AFTER the event ends to ensure proper trash removal and clean up.
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Facilities Project Requests

Any request that requires additional funding, outside contractors, planning or long term scheduling are considered a project and must be vetted through the MassArt Project Committee.
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Services (3)

Elevators Issues

Report an elevator making noise and or any other functional issues

Pest Control

Request the services to remove insects, rodents or other "pests"

Report Fall or Injury