Popular Services

PaperCut s the printing service used by the MassArt community.

Adobe Creative Cloud is a collection of 20+ desktop and mobile apps and services for photography, design, video, web, UX and more.

MassArt's administrative and student information system. It is sometimes referred to as the Enterprise Resource Planning (ERP) system or application, or the Student Information System (SIS).

MassArt.edu is an external facing website and the college's main marketing platform. Content is managed by the Office Marketing and Communications and published in alignment with the College's branding and strategic objectives.

Request access or removal of access for an individual

MassArt's Technology Department manages the replacement and upgrade process for all laptops and desktop computers owned by the college.

Requests for new key

Qualtrics is web-based software applications that allows users to create surveys and generate reports.

All other cleaning requests

Multi-factor authentication (MFA), is an extra layer of security for your online accounts. It adds an additional step to the login process, making it much harder for hackers to gain access to your information even if they steal your password. At MassArt, we are using OneLogin as our MFA provider.

Report a light bulb that is out, include building, floor and location and or room number.

Remove for disposal, or relocate items

Includes administrative report applications such as: Argos, Insights, Colleague and others.

Request for event set-ups, OT maintainers, etc.

General work order requests for items that do not have another category.

Report Lost, Missing or Stolen Equipment to the Technology Department.

A non-person account is an account that is used by a system or application rather than by a person

This service will begin the onboarding workflow which will create the necessary tickets/requests for completion.

Request assistance with issues related to campus/building heating systems

Report an issue with a lock, door and or issue involving access

Request assistance with campus plumbing including water and pipe issues, leaks, clogs, etc.

Request the cleaning of an office, classroom or other space on campus

Any electrical issues not identified in other services.

This service may be used by new full time MassArt Faculty members to request a new computer from the Technology department.

Prnting and scanning is supported by the technology department. This service does not include papercut (software used to print) issues or requests.