Maintenance requests will be handled after office hours only if they are emergencies.
Emergency Situations are as follows:
Issues that present a danger to people:
- fire
- lack of electricity
- broken or non-working doors, locks, windows
- lack of heat during heating season
- lack of air conditioning during cooling season
- lack of water
- lack of functioning hot water
- toilet not functioning (when there is only one in an apartment)
- strong smell of natural gas within the building
Issues that present a danger to property:
After scheduled maintenance staff hours, emergency maintenance requests can be reported to the Security Desk, located in the lobby area on the first floor. The Security Desk is staffed 24 hours a day. The Safety Officer will contact the on-call maintenance employee, who will respond as quickly as possible.