Service Description:
Service Management provides consultation and support for designing, implementing, and improving departmental and enterprise services within MassArt’s Enterprise Service Management platform. Services include service catalog development, request forms, workflows, approvals, automation, and process improvement.
Requests may include:
- Updating a departmental Service Desk area
- Adding or modifying services and service offerings
- Creating or updating request forms or workflows
- Organizing departmental services and support information
- Reviewing existing content for clarity, consistency, or usability
- Service Management Consultation
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