NOTE: Before logging into Self-Service please clear your browser's cache using these instructions:

https://servicehub.massart.edu/TDClient/173/Portal/KB/ArticleDet?ID=1775

The process for logging into Self-Service may differ depending on whether you had a prior affiliation with College when you submitted your application.

If You Are A New Applicant With No Prior Affiliation With The College

If you are a new applicant, and have no prior affiliation with the College, i.e., you have never attended classes of any type at the College, and were never employed by the College as a staff or faculty member, you will be activating your MassArt account for the first time.

If You Have A Prior Affiliation With The College, You Will Re-Activate Your Existing Account

If you have a prior affiliation with the College, i.e., you have previously attended classes at the College, or were employed by the College previously as a staff or faculty member, you already have a MassArt account, and you will be reactivating your existing MassArt account.

Steps to Access Self-Service

1. Log into Self-Service using the link below

https://mca-ss.colleague.elluciancloud.com/Student/

2. When you see the Sign-In window in your browser, enter the user name we sent to you in the User name field.
   
   Note

   You should have received your login credentials via email at the personal email address you provided when you started your application. That email will have the subject line IMPORTANT: MassArt Self-Service Login Information, and it will include the user name and password.

   *Make sure to check the spam folder of your personal email account if you can’t find the message in your Inbox. The message should look like the following:

3. If you can’t find the email with your login credentials, you can click the Forgot your user name? link to retrieve it.
   
   
    
4. When you click that link, the Forgot User Name window appears. Enter the first name, last name, and email address you provided on MassArt application in the respectively marked First Name *, Last Name *, and Email Address * fields in the window.  Please make sure that the email address entered on the form is the same one that you used for your application. After entering all required information press the Submit button to complete the process.
   
   

5. Your User name will be sent to the personal email address your provided.
   
   
    
6. Enter the user name you were just emailed in the User Name field of the Sign In window, per step 1.
   
   
   IF YOU ARE A NEW APPLICANT WITH NO PRIOR AFFILIATION WITH THE COLLEGE, YOU ARE ACTIVATING YOUR ACCOUNT FOR THE FIRST TIME

7. If you are a new applicant, and have no prior affiliation with the College, i.e., you have never attended classes of any type at the College, and were never employed by the College as a staff or faculty member, follow these instructions to activate your MassArt account.

8. The Self-Service Sign In window will prompt you to enter the password we sent to your personal email address (per step 2 above) in the Password field.
   
   
9. You can click the Forgot your password? link if you’ve forgotten, or need to reset, your password.
   
    

10. The Forgot Password window appears, and will prompt you to input the information below. 

    NOTE: Please make sure that the email address entered on the form is the same one that you used for your application, per Step 2 above.

    
     
11. After entering required information, press the Submit button to complete your request and you will see the message below:
    
    
     
12. Reset password instructions will be sent to the email address you provided.
    
    

13. If you need additional assistance changing your password, please email eai-team@massart.edu.
    
    IF YOU HAVE A PRIOR AFFILIATION WITH THE COLLEGE, YOU WILL RE-ACTIVATE YOUR EXISTING ACCOUNT

14. If you have a prior affiliation with the College, i.e., you have previously attended classes at the College, or were employed by the College previously as a staff or faculty member, you already have a MassArt account. If this applies to you, you will be reactivating your existing MassArt account using the instructions below.
    When you complete step 6 above, you will be directed to a Google Login prompt.
    
    
    Enter the massart.edu email address from your old MassArt account in the Email or phone field, and click the Next button.
    
    NOTE: Your massart.edu email address will typically be comprised of your MassArt NetID followed by @massart.edu For example, if your name is Susan Doe, and your NetID is sdoe, your MassArt email address will likely be sdoe@massart.edu. In some cases, the email may have been formatted with first name + “.” + last name @massart.edu –  and would look like susan.doe@massart.edu.
     
15. You will be prompted to enter your password in the Enter your password field. Enter the password associated with your massart.edu account.
    
    
16. If you don’t remember or need to change your password, you can do it using the MassArt Password Reset Station, an online site which allows MassArt users to reset their own passwords. The URL for the Password Reset Station is

          https://password.massart.edu/

When prompted, enter the NetID from your previous MassArt account in the MassArt NETID field. Do not your full massart.edu email address–,

Your previous account's NetID is the string of characters prior to the @massart.edu part of the email address. For example, if your MassArt email address is sdoe@massart.edu, your NetID is sdoe.

After you've entered the NetID, solve the Captcha puzzle, click the I Agree button, and step through the prompts from the website.


Additional information and instructions about the Password Station can be found in this Knowledge Base Article.

17. If you need additional help resetting your password, fill out the online Password Issue form at MassArt’s Service Hub.