Tip
To view each section, you can open it by clicking on the 2 arrows at the end of each gray section
Click the double arrows to collapse the section again.
How do Parents or Guardians Gain Access to Proxy Access
Users gain access by being granted permission by the student. Once the necessary steps are completed by the student, a designated proxy will receive two email messages. One will indicate that the account has been created, and will provide the username. The other will provide a link to a website where you can create your password.
What Should be Done if a Proxy Forgets their Username and/or Password
You can retrieve your username and password.
I an having trouble setting up my account. Is there someone who can walk me through the process?
Yes, please call the MassArt Service Desk at (617) 879-7888 for assistance.
Why would only one child's name appear as a selection for a Proxy with more than one child attending MassArt?
Each student that has identified you as a proxy will be listed when you log into Self Service. When the student is selected, those areas that the student has authorized you to see will be shown. To be in compliance with FERPA, the student has complete control over what information can be viewed by each user. If the student’s name does not appear, that student has not granted access to the account information. The parent should contact the student with questions regarding access.
When a Proxy is given access to multiple students, can the access granted be different for each student?
Yes. Each student who grants proxy access has complete control over the access for their account.
Can MassArt staff make updates to what a Proxy can view for a student?
No. College staff cannot change the permission settings for proxies. Only the student granting the proxy access can change the permissions that are granted.
A Proxy used to be able to view the information, but now cannot. What happened?
The student is in control of the information that a proxy can view. If the proxy can no longer see information, the proxy should contact the student.
A Proxy received an email stating that the Proxy access has been updated or removed. What happened?
The student has modified or removed the access to their account. Only the student can change a proxy’s access. No one at MassArt can do so.
I am a Proxy for my student. How do I log into Self Service?
Visit Self-Service. Use the username that was sent to you via email and the password that you selected.
Can I contact MassArt if I have a question about Proxy?
Yes, if you have a question regarding the proxy access process, you can email questions to helpdesk@massart.edu.