Body
Environment
TeamDynamix
Informational
Technicians need to know about the two portals in TeamDynamix.
There are three portals in TeamDynamix: Users (TDNext), Client Portal, and Administrators.
Users (TDNext)
Client Portal
- The client-facing side of TeamDynamix, which is called the Client Portal, is where university faculty, staff, and students can find information or request help. Client requests generate tickets.
- The Client Portal is also where technicians create knowledge articles.
Administrators
- Accessible only to TeamDynamix administrators
Navigating between TDNext and the Client Portal
- Technicians can access TDNext from the Client Portal by clicking on their name next to the profile icon in the upper-right corner and clicking TDNext
- To go from the TDNext to the Client Portal, click the blue waffle icon on the top left and choose your client portal