KB- Creating a knowledge base article

How to create a knowledge base article 

1. Choose the knowledge base category (or sub-category) where you'd like your article to reside
2. Click on + New Article
3. Choose a Standard template for your article from the Template drop-down menu in the article editor
4. Complete the fields as seen in the template
5. Click Save
6. When your article is finalized click on the Submit article button.